Manager, Member Account Services

Washington, District of Columbia, United States · Membership Systems


The Council for Advancement and Support of Education (CASE) is recruiting for a Manager, Member Account Services reporting to the Director, Membership Systems.

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600 member institutions, CASE has 85,000 members in 82 countries.

Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.

Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.


The Manager, Member Account Services is an integral member of the Membership Systems team and is expected to be a spirited champion of the CASE brand for the community of advancement professionals CASE serves. This position is responsible for planning, implementing, and evaluating the member retention program for institutions in the United States and Canada, supporting efforts to acquire new members, and supporting the overall needs of the department.


The core functions of this position include but are not limited to the following:

Program/Project Management

Sales, Lead Generation, and Outreach

Member Engagement and Retention

Fiscal Management/Budget Responsibilities/Judicious Use of Resources

Liaison Responsibilities

Performs other duties and responsibilities as assigned by the Supervisor.



Education and Experience:

Skills and Abilities:


Qualified applicants should click APPLY to upload their résumé and paste their cover letter with salary requirements. Applications without the required skills and experience or salary requirements may not be considered. Preference may be given to applications received before Sept. 22, 2019. NO PHONE CALLS PLEASE.


CASE offers a competitive benefits package that includes comprehensive health insurance, to include a high-deductible medical plan option with a health savings account, a PPO medical plan option, dental insurance, a generous 10% retirement contribution, an employee assistance plan, employer-paid life and disability insurance with voluntary supplemental life insurance, voluntary vision insurance, flexible spending accounts, pre-tax commuting benefits, as well as legal and identity theft protection plans. After one year of service, staff are also eligible for tuition reimbursement.

We offer a collegial and collaborative work environment with many work-life balance programs, such as a 35-hour work week, regular weekly telecommuting for most exempt-level roles, paid parental leave after one year of service and generous accrued leave policies.

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